Refund Policy

30-Day Money-Back Guarantee

We want you to be completely satisfied with Twaive. If you're not happy with your purchase for any reason, we offer a 30-day money-back guarantee on all paid subscriptions.

Eligibility for Refunds

You are eligible for a full refund if:

• You request a refund within 30 days of your initial purchase
• You purchased a Pro or Enterprise subscription
• Your account is in good standing (no violations of Terms of Service)

Non-Refundable Items

The following are NOT eligible for refunds:

• Refund requests made after 30 days from purchase
• Partial month subscription fees
• Accounts terminated for Terms of Service violations
• Renewal charges if you did not cancel before the renewal date (unless within 30 days of original purchase)

How to Request a Refund

To request a refund:

1. Contact our support team at [email protected]
2. Include your account email and reason for the refund request
3. Our team will review your request within 2-3 business days
4. If approved, refunds are processed within 5-10 business days

Refund Process

Processing Time

Once approved, refunds are issued to your original payment method within 5-10 business days. The exact timing depends on your bank or card issuer.

Account Access

After a refund is issued, your account will be downgraded to the Free plan. Your data will be preserved but subject to Free plan limits.

Subscription Cancellation

If you simply want to cancel your subscription without a refund, you can do so at any time:

• Log in to your account
• Go to Settings → Subscription
• Click "Cancel Subscription"

Your paid features will remain active until the end of your current billing period, then your account will revert to the Free plan.

Free Trial Refunds

If you cancel during a free trial period, you will not be charged. There's no need to request a refund as no payment has been made.

Proration

We do not offer prorated refunds for downgrades or partial month cancellations. If you downgrade from Pro to Free, you'll retain Pro features until the end of your billing period.

Exceptional Circumstances

We understand that sometimes exceptional circumstances arise. If you believe your situation warrants special consideration (service outages, billing errors, etc.), please contact us. We review each case individually.

Chargebacks

If you initiate a chargeback instead of requesting a refund through our support team, your account may be immediately suspended and we may pursue recovery of the disputed amount plus associated fees.

Please contact us first—we're always willing to work with you to resolve any issues.

Questions?

If you have questions about our refund policy or need help with a refund request, please contact us:

• Email: [email protected]
• Support: Contact Support